Privacy Policy - Bonechi Imports

This Website is the responsibility of Bonechi Imports. We can be contacted by phone at 207-233-7770 or by e-mail at info@bonechiimports.com. The web server on which this Website is housed is owned and maintained by us. The following policies apply to www.bonechiimports.com and all other websites owned and operated by Bonechi Imports:

Collection of Personal Information from Website Visitors. Bonechi Imports automatically tracks the domain from which you accessed the Website and what pages you accessed. We use this data to analyze trends and statistics to understand better how our Website is being used and make it more effective. We also collect information, including personal information provided by visitors in online forms, registration forms, and surveys. “Personal Information” is data that reasonably can be used to identify an individual. We may collect and process the following data about you:
- Information that you provide to us by completing forms or surveys on Company Sites. This includes information provided when registering to use our Website or subscribing to our service, including contact details such as name, email address, and phone number.
- Information you provide to us when you contact us for customer or technical support, including any orders placed by phone.
- Information that you provide to us when carrying out transactions through our Website, including payment details such as credit card information and billing addresses.
- Information we receive from third party search engines relating to your search activity.
- Information you provide to Bonechi Imports through other media.

Use of Cookies. We may use cookies to improve your experience of our Website and services. Cookies are text files containing small amounts of information downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit or another website that recognizes that cookie. Cookies are useful because they allow a website to recognize your device, facilitate and improve your interaction with the Website and our services.

Use of Personal Information Collected. We use data collected by Bonechi Imports for purposes consistent with how it was submitted, such as to:
- Create and maintain your accounts.
- Process, fulfill, and follow-up on your transactions.
- Analyze and filter messages for spam.
- Register your subscription.
- Answer your questions.
- Send information to you.

If you sign up for an account with us, data may also be used by Bonechi Imports for editorial and feedback purposes, for its own marketing and promotional purposes, for statistical analysis of users’ behavior, for product development, to inform advertisers as to how many visitors have seen or clicked on their advertisements, and to customize the content and layout of the Bonechi Imports Website. Names, postal, and e-mail addresses, and telephone numbers provided by users may be added to Bonechi Import’s databases and used for future communications regarding Website updates, new products and services, upcoming events, and other matters.

Protection of Personal Information. All personal information you provide to us through the Website is stored on secure servers operated by our third-party providers or us. Authorize.Net will process any payment transactions. Where we have given you or you have chosen a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Although we will do our best to protect your personal information, we cannot guarantee your data’s security. Any transmission is at your own risk. Once we have received your information, we will employ procedures and security features to guard against unauthorized access.

Disclosure of Personal Data to Third Parties. Bonechi Imports will share personal information with our service providers or other individuals and organizations who need to have access to such information connected with our provision of services to you or to respond to your specific inquiries or requests. We also reserve the right to release information as required by any governmental or law enforcement agency or under a court order issued by a court of competent jurisdiction.

Opt-Out Right. Visitors may opt-out of having their personal information collected by Bonechi Imports by not completing online forms or signing up for services or subscriptions. To opt-out after submitting personal information, visitors must contact Bonechi Imports via email. If you want to stop using your account, you may deactivate it.

Access to and Ability to Correct Personal Information. People who have signed up for an account may modify, correct, change, or update their personal records or cause their personal records to be removed from our database through the “update profile” section of the Website or by request via email. In response to such a request, Bonechi Imports will send personal records only to the email on file for the visitor name associated with it.

Collection of Personal Data from Children. Bonechi Imports does not attempt to collect personal information from children. Personal information sent to us, such as email, which appears to be from a child, is deleted. We cannot always determine if a visitor to its Website or the sender of an email is a child.

Links. This Website contains links to other sites. We are not responsible for the privacy practices of such other sites. We do not review or control such sites and suggest that you review such sites’ privacy policies.

Our Right to Change Privacy Policy. Bonechi Imports reserves the right to change this Policy at any time, without notice, by posting the new or revised Privacy Policy on the Website.

How to Contact Us. Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to info@bonechiimports.com.

From Our Customers

As a small family business, every bit of positive feedback means the world to us!

Kathryn L

I received my little cache pot in perfect condition. I appreciate your attention to detail. I own quite a few of these gems, but if I ever need more, I know where to find them!!!

Richard M.

I just received a biscotti jar and canister, with cherub angels, and they are beautiful. I was most impressed with the fast handling and expert packing. I would definitely buy again!

Elizabeth L.

I can’t thank you enough for this absolutely fantastic customer service!! You have beautiful things and it is so hard to find good Italian pottery in this country!

Ann M.

I did, indeed receive both the mug and the bowl. They are gorgeous! I’ve loved all three items I have ordered from you and was impressed with every aspect of the website, the ordering process, and the Customer Service. Thank you!

Pat R.

Thank you, Lilias! It looks to be a spectacular piece and I’m so fortunate to have found it through Bonechi Imports. I particularly like the background about the piece, it’s meaning, and who created it. I also appreciate that I have learned of your wonderful company! Thank you again for your help and taking the time to educate me!

Janet W.

I received the vase today. Thank you so much for the outstanding service your company has performed. My dealings with Bonechi Imports have been excellent in every regard and I will have no hesitation in recommending you. Thank you

Susan W.

Thank you! I love my new pieces. They arrived amazingly fast. If I want any more items in the future I will order from you. Thank you so much.

Dwight W.

Thank you so much for working with me on this, you folks are the best.

Theresa D.

My olive oil bottle I ordered is stunning! I will be adding more pieces to my collection.

Sam D.

I was really very pleased with the way you handled my first order. The items you sent are perfect. They were packed with great care and came quickly, which I appreciate.

Jamie K.

So nice to hear from you personally!

Juliana

I just wanted to let you know that the cup is already treasured by the receiver. Thank you for your friendly, swift communication. I very much appreciate it.

Brad F.

My Raffaellesco bowl arrived from you yesterday. Grazie!

Jacqueline M.

Thank you so much, Lilias! Appreciate you and Roberto so much. Thank you for the beautiful mugs all safely delivered! I am thrilled to have them (2 gifts and my replacement coffee mug) I started the new year with my brand new beautiful mug! I absolutely love the items.

Sam D.

I am looking forward to seeing more of your wonderful Italian ware in our home. It really is a pleasure to do business with Bonechi. Thank you.

Pam I.

Just a quick note to let you know my piece arrived safely. It adds a nice bit of color to my new neutral-colored kitchen. I was looking for a pretty piece to pay tribute to my Italian heritage. I previously purchased sugar and creamer in the same pattern and really love the pieces. Thank you for your quality pottery and quick service.

Mary Ann C.

I hope you are well. My Raffaellesco mugs arrived today! I am so excited and will open them soon. Thank you for such wonderful service.

Paul C.

Thank you. As you know, I’ve ordered items before for my wife and we both love the pieces we have from you. Best wishes and I hope that all is well with you and your family. You run a lovely business.

Kathleen M.

Hello, I've ordered 3 times from your company in the past year or so. I've been so pleased with the quality of your merchandise and with your excellent service. Thank you for making shopping with you such a pleasure.

Rebecca G.

My friend loves her rooster pitcher! Thank you for sending it so quickly.

Remy

I just received my beautiful Trinacria. She is magnificent

Tom Z.

Our package arrived today, well before I had anticipated it. There was a slight indentation in the side of the box that gave me pause. But when I opened it, I remembered your careful packing from previous orders and never gave it another thought. Your asking price suddenly came to mind when I held this object in my hand. I did realize it had been on sale and also recalled that my hesitation at ordering it earlier had been, admittedly, price-related. However, even the regular price, and certainly not the sale price came anywhere near what I should have been asked to pay for this Puglia treasure. To say it is a magnificent, Baroque, absolutely gorgeous representative of the finest tradition of Italian ceramic arts falls far short of what I thought I was buying and the great, wonderful gift had been sent. To say that photos cannot begin to capture its inherent beauty sounds hollow and pedantic. As I said at the start of this email, my order was simply not what I expected. It was so beyond what I even imagined. Thank you so much for enriching my life with this true piece of ceramic sculpture. It is not worth what I paid for it. For us, the true value is 50 times more. I just wanted to say thank you for making my home so lovely... And the other great thing, Lilias, is that so many people ask about them and I gladly share your company's name and contact information with them. I have these and so many other beautiful items from you in my house! Thank you so much

Scott M.

My package arrived late yesterday afternoon and everything arrived in perfect condition. I absolutely LOVE both pieces. I can't thank you enough for your thoughtfulness. Thank you again!

Martha B.

Thank you, Lilias, for making the transaction so smooth. Really enjoy your website. I poured over it for hours. What I bought will be a Christmas gift for my sister, a very picky person! So much fun!

Matt B.

I wanted to let you know that the replacement mug was delivered this afternoon and is in perfect shape! I can't thank you enough for your quick response and help with this. I am very thankful to have had such wonderful customer service! I look forward to recommending your company to others in the future :)

Carla B.

The new replacement bowl arrived today, safe and sound. It’s beautiful. Thank you!

Sally J.

Awesome bowls. We will truly enjoy them. Thank you!

Robert A.

Grazie per la ceramiche! Tutto e arrivato in buona condizione. Mille grazie.

Sam M.

A true gentleman and wonderful business! Great selection of the wonderful regions in Italy!

Sally J.

Thank you! Love your website and have never seen this pottery before. So glad to find you!

Susan H.

Love your imports!

Rosemary F.

Thank you for packing them so carefully. They are remarkably beautiful and seem to have a "presence". They have found their forever home with us. Grazie

Rex R.

The maiolica from your shop is truly delightful and exceptional. I'm happy we placed our order with you. The new plates arrived and they are absolutely gorgeous. They really brighten up the house and my wife loves them. Thank you for the lesson in maiolica, your pieces are exceptional.

Helaine K.

The 2 mugs arrived and they are perfect. Thank you for your patience and diligence with seeing this to completion. It was a pleasure doing business with you-if only other businesses were this conscientious in this country , we'd all be better off!

Naomi K.

Just a quick note to let you know this time the mug arrived safely. Thank you again and I look forward to shop with you again.

Kathleen M.

I was delighted to find your beautiful site. Thank you again.

Christine K.

Thank you so much! Great customer service!!!

Mary L.

Thank you so much for getting back to me so quickly. I'm so happy to hear that you are able to ship so quickly and about your policy. I am going to place the order in a few minutes. It is a beautiful piece.

Corry K.

The oil bottle and ornament came today, and I'm thrilled and over the moon. Each piece is beautiful, and you all did a nice job of packing the items too.

Lauren S.

Looking forward to purchasing more! You have beautiful products.

Gwen T.

Thank you so much for your quick reply. How refreshing to work with a business that responds so quickly and efficiently.

JoAnn B.

My package arrived perfectly. I love it and thanks for your help.

Betsy S.

Love you guys!

Mary H.

The pitcher arrived safe and sound -Thank you - it is as beautiful as anticipated !

Kathleen B.M.

I just spent a wonderful hour choosing gifts for my [Italian] relatives in America. Thank you so much for keeping me on the mailing list!!

Robin H.

The cachepot is perfect and looks wonderful in its new home. And the little box is so lovely, it's a gift I know my niece will love. I know I will be coming back to your lovely site in the future!

Ken C.

Thank you so much for everything. They arrived on Sunday. They are beautiful. Thank you so much for your help in this.

Laura E.

Thank you sooo much! These plates are fabulous!!

Nancy G.

Thank you, Lilias and Roberto!

Janet C.

Everything was packed so well! Very nice pieces! Thank you so much for your prompt and professional handling of our order.

Nadia B.

My friend absolutely loves the ornaments!!! You are always a pleasure to work with.

Melissa M.

ho appena ricevuto il mio pacco devo dire grazie. adoro le mie due tazze!! i miei antenati sono siciliani e non posso dire quanto apprezzi la compagnia. sono così felice grazie per essere nel Maine e online portare anche l'Italia e la Sicilia in America grazie

Theresa R.

Just wanted to say I love the mug. Thank you so much.

Jolene

I received my biscotti jar today and it is beautiful!! My husband makes the best molasses cookies, which he did yesterday, and was so happy when I took them out of the ziplock and put them in the jar!! Thank you!!

Nels V.

Both the little lemon canister and the tile arrived yesterday in good condition. I am delighted with both. Thank you for all your assistance.

Leila C.

Thank you! The beautiful butter dish arrived a few days ago.

Kathryn L.

Many thanks for the service!

Thomas T.

I just wanted you to know that my wife loves the new dish ware.

Terri H.

Thank you for your speedy delivery. They are perfect!

Julia E.

Thank you so very much, Lilias! I greatly appreciate the wonderful service

Melinda S.

Thank you again for the wonderful customer service!!!!

Ira F.

Just wanted you to know the canister urn arrived today in perfect condition. We love it. Thank you.

John G

Just wanted to let you know that I received my items today in great condition. Thank you for getting them out quickly.